KPI Connect Call Center understands that
KPI Connect is about customer retention
KPI Connect enhances customer interaction
KPI Connect delivers top quality
KPI Connect is an Inbound/Outbound Call Center.
We are the voice behind your Brand.
KPI Connect's philosophy - collaborate, communicate and connect - is the cornerstone of our consultative approach to understanding your business. We strive to continually improve your programs by becoming an extension of your company. Developing a deep understanding of the needs of our client partner's business and delivering best in class results that surpass their expectations is our starting point. Collaborating with our partners uncovers ways to create new layers of value through innovation which produces results that are the ultimate means by which we form lasting relationships.
Founded in 1994 as The Faneuil Group, KPI Connect Solutions Inc. is an award-winning, unified Contact Center Provider with a 100% on-time, on-budget, and in-scope track record for more than 17 continuous years. Over 125 clients, most having an average 7-year tenure with KPI Connect.
What Can We Do For You?
KPI Connect provides a wide range of solutions to fit any customer contact need.
- Two global Contact Centers: One in Winnipeg, MB, Canada and one in Grand Forks, ND, USA
- On-premise and remote agents
- Inbound and outbound call center services
- Blended channels: phone, email, web, SMS text, etc.
- A top-rated telecommunication backbone
- Multi-lingual capabilities in English and French
- A Unified Communication Platform