Customer Service Positions AVAILABLE NOW

Customer service job description:

At KPI, the Customer Service Representative role is the most vital job in our organization. As a CSR in our downtown Grand Forks contact center, you will be representing our Automotive client. Hence, you will call current customers with service appointment reminders, customer satisfaction surveys or invite them to attend special customer appreciation events.

The people that we choose to be our employees have numerous great qualities. Indeed, KPI Connect hires people who can represent the company well!

We are looking for people who are…

• Customer focused
• Outgoing and friendly
• Available to work Monday to Friday during the afternoon and the early evenings
• Available to work alternating Saturdays during the day time hours
• Able to work a minimum of 20 hours per week

Moreover, we want employees to have the following skills and experience: 

• Strong written and verbal communication in English
• Clear and precise enunciation and pronunciation
• Active and strong listening skills
• Excellent spelling and grammar skills
• Proficient using a computer and the internet
• Excellent keyboard skills – 35 wpm with 90% accuracy
• Ability to “talk and type”
• Ability to maintain an excellent attendance record
• Accepts constructive feedback and implements recommended changes
• Team player and able to work in a fast paced environment