Full-Time Customer Service – Retention Bonus up to $600

JOB DESCRIPTION:

At KPI Connect Ltd., the Customer Service Agent’s role is the most important job in our organization. As an individual with excellent customer service skills, you will be representing our Automotive client by calling existing customers with service appointment reminders, customer satisfaction surveys or inviting them to attend special customer appreciation events.

MUST HAVE:

  • Clear and precise enunciation and pronunciation in English
  • Strong written and verbal communication in English
  • Bilingual in French Canadian and English will be considered an asset

QUALIFICATIONS:

  • Team Player who can work in a fast-paced environment
  • Customer focused with active listening skills
  • Possesses an outgoing and friendly personalit
  •  Available to work Monday to Friday 8am to 8pm
  • Available to work alternating Saturday during day time hours
  • Available to work 20 – 40 hours per week

REQUIRED SKILLS & EXPERIENCE

  • Minimum 1 – 2 years Customer Service Experience
  • High School Diploma or Equivalent
  • Excellent spelling and grammar skills
  • Proficient using a computer and the internet
  • Excellent keyboard skills – 35 wpm with 90% accuracy, ability to “talk and type”
  • Consistent attendance record is mandatory
  • Good retention skills and very detail oriented
  • Accepts constructive feedback and implements recommended changes
  • Reliable, Easily Trained and Self Motivated

Interested candidates please apply directly through our website at www.kpiconnect.com. Thank you to all who apply. Only candidates selected for an interview will be contacted.