KPI Connect Call Center understands that
KPI Connect is about customer retention
KPI Connect enhances customer interaction
KPI Connect delivers top quality
KPI Connect is an Inbound/Outbound Call Center.
We are the voice behind your Brand.
Our philosophy - collaborate, communicate and connect - is the cornerstone of our consultative approach to understanding your business. We strive to keep improving your programs by becoming an extension of your company. Therefore, we start by getting to know the needs of our client partner's business. Not only do we deliver the best in class results, but we also surpass expectations. Moreover, we collaborate with our partners with efforts to uncover ways to create new layers of value. Through innovation, we produce results that ensure we form lasting relationships.
Founded in 1994 as The Faneuil Group, KPI Connect Solutions Inc. is an award-winning, unified Contact Center Provider. Furthermore, we have a 100% on-time, on-budget, and in-scope track record for more than 17 continuous years. Also, we have over 125 clients with most maintaining an average 7-year tenure with us.
What Can We Do For You?
We provide a wide range of solutions to fit any customer contact need.
- Contact Center: Winnipeg, MB, Canada
- On-premise and remote agents
- Inbound and outbound call center services
- Blended channels: phone, email, web, SMS text, etc.
- A top-rated telecommunication backbone
- Bilingual capabilities in English and French
- A unified communication platform