The foundation of a successful building supply company depends on high-quality customer service. An efficient and intuitive customer service experience can make all the difference in the world when you’re growing your business. Even if another company is offering a lower price, customers prefer a building supply company that goes above and beyond to find a satisfying resolution to their problems.
As a call center services company, KPI Connect has Building Supply Company Customer Service specialists focus on the needs of the customer and work to establish a long-term relationship that will ensure customer retention.
Positive Word of Mouth
The building supply industry notoriously relies on positive word-of-mouth recommendations between contractors and other customers to climb the ladder of success. When we represent your brand with pride, our goal is to leave your customers so impressed that they have no choice but to tell everyone who will listen how great your business is. We go the extra mile to build customer loyalty and promise first-rate service and support during every interaction, influencing your customers to spread the word and causing your sales and conversions to increase. By delivering a stellar customer service experience, our superb team of expertly trained Building Supply Company Customer Service specialists is committed to being your customers’ favorite supplier. As always, we strive to maintain brand consistency and offer a seamless transition for your customers when we act as ambassadors for your business.
Customer Relationship Management
The definition of excellent customer service is determined by your customers. To establish your brand in the marketplace, you need to keep in touch with your customers and figure out how to make them happy. Whether we’re answering their technical and installation questions, sorting out an order, or following up on a previous call to check in on them, your clients will appreciate the high level of quality care that our knowledgeable specialists bring to the table. Engaging your customer base and empowering your passionate brand representatives at KPI Connect to make things right when there’s a problem goes a long way to making your valued clients feel special and keeps them coming back for more.
Measuring Customer Service
These days, building supply customers are already on the hunt online before they reach out to you. As a growing business, you can’t afford to turn off potential and existing customers with a sub-par customer service experience. Nothing is more frustrating and aggravating for a customer than waiting until normal business hours to get the information they require or having a confusing encounter with a representative of your brand.
At KPI Connect, we make sure you never have to worry about disappointing your customers. It’s easy to measure the cost of top-notch customer service, but the impact it has on your business is priceless. Contact us if you are ready to take your business to the next level.