Valued Customer

KPI Connect Call Center understands that

Your most valued asset is your customer.
Our Staff

KPI Connect is about customer retention

Our staff will foster a postive voice for your Brand.
Customer Service Call Center

KPI Connect enhances customer interaction

We offer multilingual customer service call centers.

KPI Connect delivers top quality

Inbound and Outbound Sales, Email and Social Media Responses.
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KPI Connect is an Inbound/Outbound Call Center.
We are the voice behind your Brand.

Our philosophy - collaborate, communicate and connect - is the cornerstone of our consultative approach to understanding your business. We strive to keep improving your programs by becoming an extension of your company. Therefore, we start by getting to know the needs of our client partner's business. Not only do we deliver the best in class results, but we also surpass expectations. Moreover, we collaborate with our partners with efforts to uncover ways to create new layers of value. Through innovation, we produce results that ensure we form lasting relationships.

Founded in 1994 as The Faneuil Group, KPI Connect is an award-winning, unified Contact Center Provider. Furthermore, we have a 100% on-time, on-budget, and in-scope track record for more than 17 continuous years.

What Can We Do For You?

We provide a wide range of solutions to fit any customer contact need.

  • Contact Center: Winnipeg, MB, Canada
  • On-premise and remote agents
  • Inbound and outbound call center services
  • Blended channels: phone, email, web, SMS text, etc.
  • A top-rated telecommunication backbone
  • Bilingual capabilities in English and French
  • A unified communication platform

KPI Connect has served over 1 billion outbound and more than 525 million inbound contact activities.

Increase Profitability

We Speak Your Brand

KPI Connect

Reduce Abandon Rates

Save You Time

Efficient Organization

Brands We Help Everyday

KPI Connect brands
KPI Connect brands
KPI Connect brands
KPI Connect brands
KPI Connect brands
KPI Connect brands
KPI Connect brands
KPI Connect brands

Let's Work Together.