Demonstrating excellence is a way of life at KPI Connect for which both the company and it's employees are the proud recipients of more than 12 awards from industry, trade, government, and other groups and associations that have validated it. These awards are in various key aspects of Contact Center Success and demonstrate why KPI Connect's has held a 17-year track-record of being 100% on time, on budget and in scope with their sales, customer service, and marketing contact services.
Best in Class
Winnipeg-based KPI Connect Ltd., is a leading North American customer contact and relationship management company. We have been recognized for innovation, leadership, and success by the prestigious Computerworld Honors Program for its customer information and response program to the handle the Bridgestone/Firestone tire recall program. Nominated by Cisco Systems, the KPI Connect Outsource Multi-Channel Customer Service case study of the Firestone Recall Program is now part of the Smithsonian Institute's permanent archives. This collection includes the world's most innovative applications of technology which have been deemed "Best in Class".
Consumer Choice Award for Business Excellence - 2009 The symbol of the Consumer Choice Award is considered a seal of excellence and the coronation of local businesses efforts and achievements. It represents the most valuable reward of all: the knowledge that a company has earned the trust and loyalty of consumers in their community.
Best Environment Award
Award recognizes efficiency of center's design, ergonomics, cleanliness, employee incentive programs, and unique features that promote employee pride.
Best Technology Award
Science and Technology Board
This award recognizes end-user friendliness, innovation in utilization, cost effectiveness, impact and value added to agents and customers, redundancy and business continuity planning, among other elements.
Award recognized active participation of company employees in many charitable programs within their communities.
Best Training and Performance
Award recognizes dedication to employee education and emphasis on continual performance improvement and benchmarking.
KPI Connect has received a number of Manitoba Excellence in Contact Centre Achievement (MECCA) Awards at the annual MECCA Gala in Manitoba, Canada. The MECCA Awards are organized by the Manitoba Customer Contact Association (MCCA) whose mission is to recognize excellence and evoke pride within the contact center industry.