Bilingual Contact Center (English/French)

English & French Bilingual Call Centre Service

Expanding your business and increasing brand recognition in today's ever-changing global landscape requires effective communication in multiple languages. KPI Connect recognizes this and offers a comprehensive suite of services in both English and French to cater to your customers' needs.

At KPI Connect, we pride ourselves on being a multi-channel contact centre, boasting a highly skilled team of bilingual contact specialists fluent in both English and French. With our expertise, we provide seamless full-service solutions and brand consistency through various communication channels, including voice, email, web chat, and social media. Our bilingual call centre services provide your business with an opportunity to tap into a vast international market. As a result, we will enhance your brand's reach and presence. Choose KPI Connect for reliable and efficient communication services that will take your business to the next level.

Bilingualism As A Tool to Advance

Bilingualism is a well established part of the Canadian market as French is the second official language, and is one of the fastest growing languages globally.

  • French is a widely spoken language with over 225 million speakers across every continent. This number is expected to increase to over 700 million by 2050.
  • French is the official language of 29 countries and is second only to English in terms of official languages.
  • The French-speaking community contributes significantly to the global economy. They are responsible for
    • 20% of world trade in goods
    • 15% of the world's wealth
    • One-tenth of agricultural land worldwide.
  • French is also a prominent language online, ranking between the sixth and eighth most used languages and accounting for approximately 5% of all internet pages.

To expand your reach into more markets and overcome language barriers with your customers, KPI Connect can assist you.