The pervasive nature of smartphones and social media allows the connection. Both potential and existing customers can reach businesses and brands – and vice versa – with ease. A business can no longer thrive solely based on high-quality products and services. Multi-platform customer service is the big key to great success. Your car dealership is not immune to the need for elevated customer service.
You are not just selling cars, you are presenting a lifestyle choice. A component of that process is providing great customer service, resulting in repeat business and good reviews. Whether those reviews are online or through word-of-mouth, they are important.
Rather than handling these duties in-house, outsource your car dealership’s customer service to a reputable multi-channel contact center. You will notice a real difference in your bottom line in many ways.
Reduce Operating Costs
Most call centers serve multiple clients in a range of industries. So, the operating costs of the facility, equipment, maintenance, and training are spread out and you don’t foot the bill alone.
These agents are wise, experienced, handle customers well, and can deal with any rising situation.
With everything already in place, you only pay for services as needed. Whether you need the call center often, during peak periods, or find yourself shorthanded for any reason, Whether it’s regularly, during peak periods or holidays, or if you find yourself shorthanded for any reason, the bounds depend upon the unique needs of your business.
Increase Customer Satisfaction
Strict quality control is the name of the game. The agents that represent your car dealership will uphold the same high standards of professionalism and dedication to your customers that your in-house team exhibits.
Also, entrusting your inbound and outbound customer service needs to a call center means reduced hold times. Customers can contact you outside of business hours. Firms such as KPI Connect allow customers to contact your dealership at a time convenient for them.
Free Up Staff
Instead of tasking your skilled in-house team with answering common questions via phone, email, webchat, or social media, outsourcing these duties. Experienced customer service specialists will free up your staff to do what they do best and focus their valuable time and effort on core business activities. Not only will outsourcing allow your staff to be more productive, but potential walk-in customers will appreciate receiving prompt attention rather than waiting for someone to finish up a phone call or email.
If your pharmacy has experienced lots of high call volume, you’ve likely started thinking about hiring more employees to answer the calls. But, when exploring this idea, it doesn’t take long to learn that there are tons of extra costs and equipment needed.
When a customer contacts a business with a question or concern, they want to speak to a qualified agent in the right department promptly. With the right system, a customer can get in touch with the correct agent and have their issues resolved with 
Few things are more tedious for a customer than sitting on hold repeatedly and explaining their situation repeatedly to different staff members. Cut down on hold times and customer frustration with the use of conference calls. They allow a more qualified staff member to join the conversation, hear what is going on, and help resolve the issue without the caller needing to repeat themselves.
Putting customers on hold is inevitable, so make sure you have an upgraded hold message designed to keep them on the line. 
When a caller contacts a business, they often have pressing needs that they would like addressed promptly and efficiently. We all have better things to do with our day than sit on hold! Treating each interaction urgently does not mean that agents or managers should rush clients through calls. Instead, strive toward reaching a satisfying conclusion as soon as possible with respect for the customer’s time.
As a high-stress job, call centers can experience a high volume of turnover. In turn, you spend more time and money on hiring and training new agents, managers, and supervisors. Avoid the hassle and build loyalty among your staff. Reward positive and efficient performance, encourage suggestions and feedback and foster a dynamic and inclusive atmosphere in the workplace.
Modern contact centers use several formats to reach your customers. Experienced centers leverage social media, email, live chats and mail in addition to traditional phone calls. Having the ability to communicate with your customers in the method they prefer will improve their experience.
Many experienced contact centers employ associates that speak more than one language, like English and French. By outsourcing your customer service to a bilingual contact center, you can ensure that you meet even more of your customers’ needs.
For all businesses, scheduling and confirming appointments are vital daily tasks that can eat up lots of time. From multinational corporations to small businesses, many hours of productivity are lost each week due to the schedule process. Often, these duties are handled in-house by existing staff members. However, they could use their time by hiring or training additional staff. Rather than dealing with the hassle themselves, many companies have chosen to outsource appointment setting services.
Virtually any business can benefit from appointment setting services. However, they are particularly valuable to smaller companies and independent start-ups that do not have the budget or space to devote an in-house department. The services offered are adaptable, and almost any industry can use them. This is perfect for a company who relies on appointment setting as a core element of their business model (financial firms, health care clinics, etcetera).