Customer satisfaction should be of utmost importance. Using KPI Connect call services will help with your clients happiness.
Category Archives: Social Media & Social Networking
How Outsourced Appointment Sources Benefit Your Business
Acquire all the essential details that can help you in determining if outsourced appointment services would be a valuable investment for you!
Representing Your Brand
How Call Centers Expertly Represent your Brand There is a significant amount of trust that is placed on call agents to effectively represent a company’s brand. As an agent, being on the frontlines of communication with a business’s existing and potential clients is a huge responsibility that is taken extremely seriously. This is why […]
Three Ways to Give Call Center Agent’s Productivity a Boost
A vital aspect of a successful business is productivity. Hence, the entire team of agents need to work together to become a properly-working unit. Moreover, the employers need to make sure that their employees have the resources to fully thrive. If those resources include proper training, advanced technology, or positive feedback, employees count on their […]
Is Outsourcing To A Contact Center Right For My Business?
The days of outdated call centers are long gone, and outsourcing is becoming a great option for businesses. No more does customer service come last, or are calls per hour the most important performance metric. We are now in the era of the modern contact center, and customer service is the number one priority. Modern […]
The 4P’s of Social Media Marketing
Social media and social networking have taken the world by storm. From the individual frequently updating details of their daily activities, to companies using it as a promotion tool for winning new business and maintaining healthy relationships with their customers, we see this form of engagement catapulting its way to the forefront of our daily […]