Outsourcing Your Car Dealership Customer Service Makes A Difference to Your Bottom Line

The pervasive nature of smartphones and social media allows the connection. Both potential and existing customers can reach businesses and brands – and vice versa – with ease. A business can no longer thrive solely based on high-quality products and services. Multi-platform customer service is the big key to great success. Your car dealership is not immune to the need for elevated customer service.

You are not just selling cars, you are presenting a lifestyle choice. A component of that process is providing great customer service, resulting in repeat business and good reviews. Whether those reviews are online or through word-of-mouth, they are important.

Rather than handling these duties in-house, outsource your car dealership’s customer service to a reputable multi-channel contact center. You will notice a real difference in your bottom line in many ways.

Reduce Operating Costs

Most call centers serve multiple clients in a range of industries. So, the operating costs of the facility, equipment, maintenance, and training are spread out and you don’t foot the bill alone.

These agents are wise, experienced, handle customers well, and can deal with any rising situation.

With everything already in place, you only pay for services as needed. Whether you need the call center often, during peak periods, or find yourself shorthanded for any reason,  Whether it’s regularly, during peak periods or holidays, or if you find yourself shorthanded for any reason, the bounds depend upon the unique needs of your business.

Increase Customer Satisfaction

Strict quality control is the name of the game. The agents that represent your car dealership will uphold the same high standards of professionalism and dedication to your customers that your in-house team exhibits.

Also, entrusting your inbound and outbound customer service needs to a call center means reduced hold times. Customers can contact you outside of business hours. Firms such as KPI Connect allow customers to contact your dealership at a time convenient for them.

Free Up Staff

Silver Mercedes in front of a car dealership.

Instead of tasking your skilled in-house team with answering common questions via phone, email, webchat, or social media, outsourcing these duties. Experienced customer service specialists will free up your staff to do what they do best and focus their valuable time and effort on core business activities. Not only will outsourcing allow your staff to be more productive, but potential walk-in customers will appreciate receiving prompt attention rather than waiting for someone to finish up a phone call or email.

Why Your Pharmacy Will Benefit When you Outsource Customer Service

Pharmacies handle a great deal of sensitive, personal information. Not only do they fill people’s medication, they are also privy to knowledge of people’s ailments. Also, they have all of their client’s medical, insurance, personal information, and more. Most people see pharmacies as one of the most trusted community businesses. The pharmacy is meant to help people when they are in need of minor or life saving medications. We trust our pharmacists.

‘Outsourcing customer service calls is scary for many pharmacy owners. However, it can benefit the business in many ways and remain secure and confidential.

Pharmacy Hold Times

As a customer, calling your pharmacy is frustrating. You can face long hold times or unanswered calls. In turn, your clients have a poor experience. If your customer is calling for important medication or health matters, they do not want to wait. They should not have to wait.

High call volumes or after-hour calls make businesses miss calls every day. A missed call means a missed business opportunity and missed customer interaction. A beneficial aspect of outsourcing customer service calls is that they help with answering calls during busy periods or after hours. Pharmacy employees will have less work and customers are happy knowing they can fill their prescriptions quickly.

Often, pharmacists have assistants and clerks answering phones. Customers do not interact with their pharmacists most of the time. Call center agents have training to handle customer service calls in an efficient manner. Hence, agents are able to solve customer problems and answer their questions accurately. Moreover, agents excel with customer satisfaction.

Customer Satisfaction

Agent ensure that customers feel positive after a call. Clients are far less likely to provide negative customer service feedback and reviews.

Lots of pharmacies have only a handful of employees to answer calls. However, they often have to perform other job duties, as well. Answering calls takes them away from their other work and burdens them with a heavy workload.

Stressed out employees are not able to provide the same level of service to a customer if they have multiple tasks they need to do at once. They become distracted and make mistakes, which one doesn’t want in a pharmacy. You’re likely to start seeing a higher employee turnover rate, as well. In this scenario, everyone loses.

Outsourcing your pharmacy customer service calls to a call center can ease their workload and provide your employees with a better working environment with less stress.

Cutting Costs

If your pharmacy has experienced lots of high call volume, you’ve likely started thinking about hiring more employees to answer the calls. But, when exploring this idea, it doesn’t take long to learn that there are tons of extra costs and equipment needed.

Many pharmacies don’t have room to expand and include a call-center or office in which several people can answer calls. But, outsourcing the calls to an already established call center can offset these costs. You won’t pay to install extra equipment, phones, furnishings or office supplies. Instead, the call center already has them and you’re paying for their associates’ work and training, rather than the equipment they use.

There is a stigma that surrounds outsourcing. Many people believe that it takes jobs from other employees. The reality instead is that outsourcing creates jobs and will improve both employee and customer satisfaction. So, if you’ve ever considered outsourcing your pharmacy’s customer service calls, contact KPI Connect to see how they can help your pharmacy run more smoothly and help more people with their needs.