Many companies provide a product support outlet for their customers to make sure their products are as useful as possible. However, there is a wide gap between the best product support resources and those that leave customers wondering why they called at all.

A company that handles their own product support services differs from one that outsources them to the right professional partner. A quality product support system can enhance any customer experience. In turn, the company will have better value.

How Can Outsourcing Help?

By taking the burden off of the company’s staff, an outsourcing partner can alleviate strained workloads and give your customer the attention they need. Awareness is important when there are complaints regarding a product. This extra care from a knowledgeable professional can keep satisfied customers from choosing a competitor.

Plus, an outsourcing partner can provide valuable information and prevent product issues. Partners can give feedback on a product, design flaws, or malfunctions of a product. Hence, you can save money and time in the long run. Customers are happier when their problems are taken care of in an efficient manner. All of the information gathered can allow for product improvements down the road.

The Benefits of Outsourcing Your Product Support System

Trained professionals are dedicated to customer satisfaction. The best outsourcing partners use the latest call center technology to help the customer service team. The professionals can resolve a customer product issue with ease for the customer through phone, email, or online chat.

No business wants to lose a customer due to long wait times with regard to a product issue resolution. Hence the value of an outsourcing partner. With a full call center on your team, your customer gets the attention they seek. The contact center can operate during hours where your business is closed, which helps your customer feel important. You can leave the customer with a lasting positive impression, even if the call started with a negative experience.

A great outsourcing partner knows every aspect of your business and products. So, you can relax knowing your customers receive a high standard of expert service.

For an efficient and cost-effective way to care for urgent customer inquiries and product difficulties, trust the right outsourcing partner with your product support system. Servicing experts will better the quality of your business and exceed the expectations of your customers. Moreover, your company’s reputation will improve and your satisfied customers will return.

Building supply companies are using new features and gimmicks, making the industry competitive. Maintaining a standard of quality customer service and working to guarantee that your customers receive a high level of service every day, is hard when employees have other tasks to focus on. However, how you treat your customers is important to set your company apart from others.

One way you can provide better service for your customer is with outsourcing customer service calls.

Benefit of Good Customer Service

According to the Help Scout website, 58% of American consumers will switch companies because of poor customer service.

Building supply companies thrive when customers feel they are receiving good service. Often, even if another company offers a lower price, loyal customers keep coming to one store for their building supplies because of the treatment.

There is no secret that a lot of business in building supply stores comes from word of mouth. If one customer has had a good experience, they will return and bring their friends as well.

Why Outsource Customer Service?

Here is where outsourcing comes in. Handing off your customer service calls to someone else when you have worked for years to develop your customer relations may feel contradictory. However, call center employees like those in KPI Connect are trained to handle customer complaints and questions specifically on the phone.

The call center can protect your brand by learning how you interact with your customers, what to say and what not to, in order to become excellent extensions of your business.

Associates in a call center can help provide you with more loyal customers. They know how to solve a customer’s problems over the phone quickly and precisely in a friendly manner. They can eliminate hold times and give your clients extra attention. Your cashier likely does not have time to ring people up and call someone back to check if their problems were resolved.

Call center associates can give those callbacks. Customers feel that the company has gone the extra mile to make sure they are satisfied, and everyone leaves happier.

Customer Surveys

Not only can outsourcing provide better customer satisfaction results, call centers can prove the results to you. By conducting customer satisfaction surveys and supplying you with detailed analytics, call centers can assure you that they are getting results that you will be happy with. Even without these reports, you can look around your store and see the results of customers who feel they have received a high level of customer service.

KPI Connect

Without having to answer the phones, your employees will have a less burdensome and stressful workload, which will make them happier to be there. This also means that they will be more likely to provide better customer service when face-to-face with your customers. In the end, what is more important than happy employees and happy customers?

Call KPI Connect to see how we can help your building supply company have top quality customer service today!

The pervasive nature of smartphones and social media allows the connection. Both potential and existing customers can reach businesses and brands – and vice versa – with ease. A business can no longer thrive solely based on high-quality products and services. Multi-platform customer service is the big key to great success. Your car dealership is not immune to the need for elevated customer service.

You are not just selling cars, you are presenting a lifestyle choice. A component of that process is providing great customer service, resulting in repeat business and good reviews. Whether those reviews are online or through word-of-mouth, they are important.

Rather than handling these duties in-house, outsource your car dealership’s customer service to a reputable multi-channel contact center. You will notice a real difference in your bottom line in many ways.

Reduce Operating Costs

Most call centers serve multiple clients in a range of industries. So, the operating costs of the facility, equipment, maintenance, and training are spread out and you don’t foot the bill alone.

These agents are wise, experienced, handle customers well, and can deal with any rising situation.

With everything already in place, you only pay for services as needed. Whether you need the call center often, during peak periods, or find yourself shorthanded for any reason,  Whether it’s regularly, during peak periods or holidays, or if you find yourself shorthanded for any reason, the bounds depend upon the unique needs of your business.

Increase Customer Satisfaction

Strict quality control is the name of the game. The agents that represent your car dealership will uphold the same high standards of professionalism and dedication to your customers that your in-house team exhibits.

Also, entrusting your inbound and outbound customer service needs to a call center means reduced hold times. Customers can contact you outside of business hours. Firms such as KPI Connect allow customers to contact your dealership at a time convenient for them.

Free Up Staff

Instead of tasking your skilled in-house team with answering common questions via phone, email, webchat, or social media, outsourcing these duties. Experienced customer service specialists will free up your staff to do what they do best and focus their valuable time and effort on core business activities. Not only will outsourcing allow your staff to be more productive, but potential walk-in customers will appreciate receiving prompt attention rather than waiting for someone to finish up a phone call or email.