Traditionally many companies, especially telecommunications companies and service organizations, have used call center agent companies. As the name implies, call centers handle calls. You may also have heard about contact centers, but what are they? Which one is best? Let’s look at call center vs contact center and see what the difference is between […]
The 4P’s of Social Media Marketing
Social media and social networking have taken the world by storm. From the individual frequently updating details of their daily activities, to companies using it as a promotion tool for winning new business and maintaining healthy relationships with their customers, we see this form of engagement catapulting its way to the forefront of our daily […]
The Nearshore Experience
What do you get when you combine the cost advantages of outsourcing offshore services with the quality and control achieved from outsourcing onshore? “A Nearshore Experience”. The term first introduced by Softtek (a global provider of process driven IT solutions and global nearshore operator) in 1997, is defined simply as a form of outsourcing that […]