When a postal strike happens, the consequences reach far beyond delayed letters and missed packages. For many businesses, a Canada Post strike can cause a surge in customer confusion, missed bills, and frustrated service calls. In these moments, the call center becomes the front line, the bridge between your brand and customers trying to make sense […]
Survey Fatigue is Real – Here’s How Outsourcing Your Customer Surveys Solves IT
If you’ve ever ignored a survey email or clicked out of a feedback form after two questions, you’re not alone. More customers are experiencing what’s known as survey fatigue — and it’s hurting businesses that rely on feedback to improve. While customer satisfaction surveys are critical for understanding what your clients want, too many poorly […]
Outsourced Call Centers – Myths Debunked
Outsourcing call centers has gained traction as a smart move for businesses aiming to boost customer service and streamline operations. In today’s interconnected global economy, outsourcing has gained significant traction. However, despite its increasing acceptance, there are many misunderstandings that can obscure the genuine advantages it offers. Outsourcing can offer businesses a level playing field […]
Call Center Services for a Smooth Holiday Season
Overview of Call Center Services Call center services offer a comprehensive solution for managing customer interactions essential for businesses, especially during the holiday season. The call center services can be divided into two primary categories: inbound and outbound call centers. Inbound call centers focus on receiving and addressing customer inquiries, support requests, and order placements. […]
Cost Effective Solutions for Outsourcing Call Center Companies
At KPI Connect, we offer an affordable solution for all your outsourcing call center needs.
The Unexpected Benefits of Customer Satisfaction Call Services
Customer satisfaction should be of utmost importance. Using KPI Connect call services will help with your clients happiness.