When a postal strike happens, the consequences reach far beyond delayed letters and missed packages. For many businesses, a Canada Post strike can cause a surge in customer confusion, missed bills, and frustrated service calls. In these moments, the call center becomes the front line, the bridge between your brand and customers trying to make sense […]
Category Archives: Social Media & Social Networking
Cost Effective Solutions for Outsourcing Call Center Companies
At KPI Connect, we offer an affordable solution for all your outsourcing call center needs.
The Unexpected Benefits of Customer Satisfaction Call Services
Customer satisfaction should be of utmost importance. Using KPI Connect call services will help with your clients happiness.
How Outsourced Appointment Sources Benefit Your Business
Acquire all the essential details that can help you in determining if outsourced appointment services would be a valuable investment for you!
Representing Your Brand
How Call Centers Expertly Represent your Brand There is a significant amount of trust that is placed on call agents to effectively represent a company’s brand. As an agent, being on the frontlines of communication with a business’s existing and potential clients is a huge responsibility that is taken extremely seriously. This is why […]
Three Ways to Give Call Center Agent’s Productivity a Boost
A vital aspect of a successful business is productivity. Hence, the entire team of agents need to work together to become a properly-working unit. Moreover, the employers need to make sure that their employees have the resources to fully thrive. If those resources include proper training, advanced technology, or positive feedback, employees count on their […]