There is no doubt that a successful business is the dream of any entrepreneur in North America. The easiest way to make that dream come true is to ensure that the customer is totally satisfied with your product or brand. The most successful companies are those who give their clients the opportunity to speak aloud, […]
The Value of Customer Complaint Investigation
Every company in North America wants to satisfy their clients, and one of the easiest ways to achieve this goal is to improve their products and services. The investigation of customer complaints will help the company solve problems involved with their products and discover unforeseen ones. The process of investigation must include as many details […]
Benefits of Outsourcing Your Data Entry
Your company collects, processes and reports data every day. Since data can arrive in different forms, a lot of tasks can fall into the definition of data entry. The traditional aspect of this service is transferring information located in handwritten and printed documents into a computer. However, now it also includes PDF conversion, scanning, data […]
Call Agent Job Description and Duties
Working in a phone center can be a great opportunity for professional development and personal growth. The right candidate will have excellent communication skills, good organization, and an eye for detail. We have outlined here some of the different job duties, necessary skills, and qualifications below. As well we discuss what our agency will do […]
9 Benefits of Outsourcing to a Contact Center
Some Ways Outsourcing Calls Benefits Businesses Outsourcing some of your phone contact with your customers is a valuable business concept that deserves some serious consideration. In addition to saving money, there are many advantages to a call center as opposed to setting up an in-house option. Customer Satisfaction: By outsourcing to a call center like […]
Inbound or Outbound? What Is the Difference Between the Types of Call Centers?
There are advantages to both inbound and outbound call centers. Each serves a specific purpose. Each center serves to support a business in marketing and sales. Both inbound and outbound centers are essential to the functioning of an organization. There are clearly defined differences between both types of phone centers. This is a description of […]