How your company’s customer service calls are handled can either make or break your business. A lot of companies simply do not have the equipment, resources, training or manpower to handle high call volume. You may need to carefully consider how to best handle this crucial issue. One of the best options is outsourcing the […]

We all know how competitive the modern world can be. The majority of companies in North America are always offering more and more benefits to attract the highest possible number of customers. In order to keep ahead of the competition, it is important to provide outstanding support to your clientele. For this reason, sometimes the […]

Whenever a product is recalled, there are always complications that need to be sorted through in order to have a successful process execution. Effectively managing a product recall requires extensive experience as well as the know-how, training, equipment and technology required in order to see the recall through from beginning to resolution. It is not […]

Nowadays, companies undergo extensive scrutiny and can suffer significant consequences if customer complaints are poorly handled. For this reason, many businesses are unwilling to outsource their complaints management because they do not think that a different company will do the job appropriately. However, outsourcing customer complaints is a great option for many companies.   Complaints […]

A crucial part of the foundation for a successful business is appointment scheduling. Being able to set appointments quickly and accurately is a basic need with large businesses, smaller organizations and start-ups. For increased effectiveness, many companies look into taking it one step further by outsourcing their appointment scheduling, a decision which proves beneficial in […]